Privacy policy

Effective Date: 16/03/2022

Welcome to EloraSleep™. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Company Information

Brand Name: EloraSleep™
Email: info@elorasleep.com
Phone: +1 616-212-7119
Address: 210 W 31st St, New York, NY 10001, United States

2. Information We Collect

When you visit our store, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages viewed and interaction data

When you make a purchase, we collect:

  • Name

  • Billing & shipping address

  • Payment information

  • Email address

  • Phone number

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you

  • Provide customer support

  • Screen orders for potential fraud

  • Improve our website experience

  • Send marketing emails (only if you opt-in)

4. Sharing Your Information

We share your information with trusted third parties to operate our business, such as:

  • Payment processors

  • Shipping partners

  • Email marketing platforms

  • Analytics providers

We may also share information if required by law.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve browsing experience

  • Analyze website traffic

  • Remember preferences

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain your order information for our records unless and until you ask us to delete it.

7. Your Rights

If you are a resident of certain regions (e.g., EU, California), you have the right to:

  • Access personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Opt-out of marketing communications

To exercise these rights, contact us at info@elorasleep.com.

8. Data Security

We implement industry-standard security measures to protect your personal information. However, no online transmission is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

10. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:

📧 info@elorasleep.com
📞 +1 616-212-7119
📍 210 W 31st St, New York, NY 10001, United States