Refund policy

Effective Date: 16/03/2022

At EloraSleep™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of delivery if:

The item is unused and in its original condition
The item is in its original packaging
You provide proof of purchase (order number or receipt)

Items that show signs of use, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

Opened or used bedding products
Personal-use sleep accessories
Items marked as final sale

3. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Provide your order number and clear photos of the issue

We will offer a replacement or full refund after review.

4. Refund Process

Once your return is received and inspected:

You will be notified via email
Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method

Please note:

Shipping costs are non-refundable
Original shipping fees (if any) will be deducted from refunds

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.